Specialist claims handling and insurance services
for brokers, MGAs and insurers.
Bankstone is a UK insurance services business providing claims handling, policy administration
and operational support across the general insurance market.
We work behind the scenes as a trusted partner, helping our clients deliver consistent outcomes
for policyholders while maintaining control of performance, cost and compliance.
A Partner You Can Rely On
We support partners across the UK insurance and automotive sectors with efficient,
reliable claims and policy management services.
Operating as a seamless extension of our partners’ businesses, we provide the expertise and
infrastructure required to manage schemes and portfolios effectively.
We understand that the claims experience is often the defining moment in the policy lifecycle.
Our processes are designed to balance positive customer outcomes with strong operational control,
regulatory compliance and commercial performance.
Our Approach
Our approach is centred
around four key principles
EXPERTISE
Experienced insurance professionals with deep knowledge of claims, policy administration and scheme management.
EFFICIENCY
Streamlined processes and trusted supplier relationships designed to deliver timely, consistent outcomes.
TRANSPARENCY
Clear communication, robust reporting and full visibility across claims and insurance operations.
CUSTOMER FOCUS
A fair, professional claims journey that reflects positively on our partners’ brands.
Working with Bankstone
We support partners across a range of insurance services, including…
CLAIMS
Claims handling and first
notification of loss
POLICY
Policy administration
and customer servicing
ANALYTICS
Claims analytics and reporting insight
AUDITING
Claims auditing and quality assurance
Whether you are launching a new insurance product or enhancing an existing portfolio.
Bankstone provides scalable operational support designed to deliver reliable and consistent results.