Motorcycle

Efficient handling of motorcycle insurance claims, ensuring swift, fair processing and customer satisfaction.

Motor

Streamlining car insurance claims with efficiency, support, and fraud prevention for swift, fair resolution processes.

Commercial

Managing and processing insurance claims for business vehicles efficiently, minimising losses and ensuring quick resolutions.

Other Claims

Bankstone management also covers GAP, windscreen, theft, and accident damage, ensuring comprehensive protection and support.

Professional Insurance Claims Handlers

Bankstone occupies a unique position in the world of claims. Specialising in handling motor claims for insurance brokers, we provide an expert professional outsourced service across everything from motorcycles to private motor to motor fleet.

Coming from the world of insurance broking, we have the knowledge and experience to deliver a service tailor made to brokers’ needs.

About us

Committed to excellence in motor claims management

Established in 2004, Bankstone built its reputation handling motorcycle claims. Over the past decade we’ve extended that reputation across the full range of motor insurance claims. Our knowledge, experience and professionalism set us apart. As does our investment in developing cutting-edge claims handling technology.

We lead the way in using technology to streamline the interactions between the customer and all the different service providers involved in a motor insurance claim. We make the customer experience seamless, efficient and pain-free. Our purpose-built technology means that details held on file by the broker are automatically extracted and disseminated to everyone else involved. So the customer never has to answer the same question more than once.

Bankstone sits at the hub of a network of handpicked specialist suppliers, including repairers, engineers, law firms, hire providers and rehabilitation specialists. This enables us to apply dedicated specialist expertise and service to every aspect of a motor claim. We constantly manage and review suppliers’ performance to ensure a consistently outstanding standard of service. Our customer satisfaction ratings are second to none.

What we do

Bankstone play a crucial role in the insurance ecosystem, ensuring that the process of handling claims is as efficient and customer-friendly as possible.

Efficient Claims Processing

Bankstone excels in rapid claim processing, utilising AI for swift damage assessments and ensuring quick inspections, acknowledgments, and payments, thus minimising customer hassle for faster resolutions.

Customer Service and Support

Bankstone offers stellar customer service, providing clear claims guidance, multi-channel accessibility, and ongoing support to ease the claim filing process, significantly reducing customer stress.

Fraud Detection and Prevention

Bankstone combat insurance fraud using advanced analytics and collaborative investigations, protecting against undue losses and ensuring fair premiums, without delaying or rejecting legitimate claims.

Join us

Using Bankstone for claims management offers expert handling, swift claim resolutions, and personalised service, reducing stress and ensuring accuracy, which can lead to faster recovery and minimised financial impact.

9 Burnley Road
Todmorden, OL14 7BU
0330 2020 650

Get in touch.


Client testimonials

What our clients say about us.

The gentleman I spoke to on my call was thoroughly pleasant and professional.He displayed a keen attentiveness and thorough knowledge of every aspect of the matter in hand and left me feeling confident that my claim would be handled with the minimum fuss. um of fuss.

Mr R Gravesend

Telephone was answered quickly. The agent on the line was knowledgeable and efficient and polite. If have nothing but good things to say.

Mr R Hook

After the problems I had with my previous insurer when I was knocked off my bike, it was very refreshing to talk to someone who didn’t automatically assume that I was at fault simply because I ride a motorbike. I received a call back very quickly from someone who knew what I was talking about and dealt with my call in a friendly yet very professional manner. Thank you.

Mr. L – Westcliff on Sea

The young lady who dealt with my call was very helpful and understanding. She seemed very knowledgeable about procedures and projected a very good image for your company


Mr. P – Swanley

Well mannered operator. Well spoken and a friendly voice at a time when it is much needed.

Mr. W Toon

Quick response and staff were polite and helpful. It was nice to be able to hear a clear understandable voice.

Mrs. W – Birmingham