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Jo was friendly while still professional. She answered any questions and was patient and happy to help.  Next steps and cover confirmation could have been a bit clearer. I’ve had calls from credit hire that I was expecting for replacement bike but they were pushing to do repairs. I was told this would be done by an approved repair. I called just after 9am to notify a claim and was told I would receive a call back within 10 to 15mins. I had to call back an hour later as no one had called back. The lady who answered, Jo, did deal with things straight away and was very helpful