Customer Satisfaction Survey

Please enable JavaScript in your browser to complete this form.

Name *

First

Last

Email *

Bankstone Reference Number

How would you rate the overall claims service ? *

1 = Poor 10 = Excellent

Did the handler answer your calls quickly and satisfactorily ? *

Were the staff helpful and courteous at all times ? *

Were you satisfied that we did everything possible to progress your claim efficiently ? *

If you asked us to call you back, did we respond within a reasonable time ? *

Did we reply to your communications within a reasonable time ? *

How would you rate the level of knowledge provided by the handlers ? *

1 = Poor 10 = Excellent

Would you recommend our services to others ? *

Is there any way we could make handling your claim any easier for you ?

Do you have any additional comments or feedback ?

Website

9, Burnley Road

Todmorden

OL14 7BU

Bankstone Limited. Registered in England No: 5193549. Registered address: Bankstone Limited, 9 Burnley Road, Todmorden, Lancashire, OL14 7BU

Bankstone Limited is authorised and regulated by the Financial Conduct Authority FRN 313985.