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How would you rate the overall claims service ?
1 = Poor 10 = Excellent
Did the handler answer your calls quickly and satisfactorily ?
Were the staff helpful and courteous at all times ?
Were you satisfied that we did everything possible to progress your claim efficiently ?
If you asked us to call you back, did we respond within a reasonable time ?
Did we reply to your communications within a reasonable time ?
How would you rate the level of knowledge provided by the handlers ?
1 = Poor 10 = Excellent
Would you recommend our services to others ?