Software house Transactor Global Solutions has partnered with Bankstone to offer its broker clients a groundbreaking automated claims handling service. Transactor clients will now have access to an instant online claims validation system.

Linking Transactor brokers’ back office systems with Bankstone’s sophisticated claims management system via a secure internet connection will allow outsourced claims handlers to gather all the information they need from claimants over the phone simply by asking the caller’s name and postcode. All relevant information will then be automatically uploaded from the broker’s system onto the claims handler’s screen, and, just three questions into the call, they will already be discussing the detail of the claim.

Transactor clients who take advantage of this new claims handling proposition will also gain access to an array of previously unavailable real time management information tools and analytics developed by Bankstone. These allow brokers to understand precisely what is happening with all their claims in aggregate, by type or account, or individually. Bankstone’s graphically enhanced suite of MI tools allows brokers to see precisely how each of their insurer account is performing and how profitable their claims handling activities are at any time.

Transactor business development manager Tony Withers comments: “Bankstone has some very advanced claims technology and a sophisticated business model, and by working with them we can offer brokers a seamless outsourced claims service that will genuinely add value. The technology is all in place already and we expect to have a fully functional solution for Transactor brokers who choose to work with Bankstone early in the New Year.”

Bankstone director Dickon Tysoe comments “We are delighted to be working with such a dynamic and forward-looking technology provider. Not only do Transactor have an excellent technology platform, they really understand the insurance process. Together we have we the capabilities to offer brokers a fully automated claims handling methodology that combines all the advantages of outsourced claims handling with none of the hassle.”

About Transactor Global Solutions

Transactor Global Solutions is one of the top 5 insurance software houses in the UK and focuses on the top 5% of insurance brokers (top 200) and emerging brokers committed to major expansion.

Transactor’s software caters for all insurance business processes from new business to claims, with a complete range of fully automated policy transactions available to the operator, both in the office and on the Internet, and with full sales ledger accounts to trial balance.

It is one of the few software providers to use modern Microsoft based technology with total user configurability to offer a complete insurance solution. Thanks to its powerful .Net architecture, Transactor’s systems are readily scalable, supporting multiple branches, channels, brands, affinities, languages, and currencies.

Transactor’s clients include the UK’s largest specialist motor insurance provider Adrian Flux, specialist scheme broker Caravan Guard, high-volume UK insurance broker Hamilton Fraser, leading UK independent insurance broker and employee benefits consultant Heath Lambert, leading insurance and reinsurance broker Jardine Lloyd Thompson, call centre and Internet insurance provider KwikFit, and specialist pet insurer PetPlan USA.


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