Specialist Motor Claims and Insurance Support Services
Bankstone provides end‑to‑end motor insurance support services for brokers, MGAs, insurers and introducers. We manage the full claims journey alongside policy administration and operational services, ensuring claims are handled efficiently, fairly and transparently.
With a strong understanding of the UK motor insurance market, our focus is on controlling indemnity spend, maintaining regulatory compliance and protecting the policyholder experience at every stage.
Motor Services
Claims Management
First Notification of Loss (FNOL)
Efficient first notification of loss handling, capturing essential claim details quickly to initiate accurate, timely, and seamless claims processing.
Claims triage
Accurate claims triage and liability assessment, prioritising cases efficiently to support fair decisions, faster resolution, and effective claims management.
Credit hire and personal injury
Specialist handling of credit hire and personal injury claims, ensuring efficient resolution, fair outcomes, and effective customer support throughout.
Total loss settlement
Efficient total loss settlement services, delivering accurate valuations, timely resolutions, and clear communication to support positive customer outcomes.
Policy and Customer Servicing
Policy administration and fulfilment
Our policy administration and fulfilment services ensure the smooth management of the entire policy lifecycle, from onboarding and documentation to amendments, renewals, and cancellations. We deliver accurate processing, regulatory compliance, and efficient customer support, helping insurers maintain operational efficiency while providing a seamless and reliable experience for policyholders.
Ongoing customer servicing
Our ongoing customer servicing solutions provide responsive, reliable support throughout the policy lifecycle. From handling enquiries and policy updates to resolving issues quickly and efficiently, we focus on delivering clear communication and positive customer experiences. Our service-driven approach helps strengthen customer relationships, improve retention, and maintain high levels of satisfaction and trust.
Reporting and Oversight
reporting and performance insight
Our claims reporting and performance insight services provide clear visibility into operational performance through accurate data analysis, trend monitoring, and actionable reporting. We help insurers identify opportunities for improvement, measure key performance indicators, control costs, and enhance decision-making, enabling more efficient claims management and improved outcomes for customers and stakeholders.
Operational and management
Our operational transparency and management information services deliver clear, accurate reporting to support informed decision-making and effective oversight. Through structured data analysis, performance tracking, and detailed management insights, we help insurers maintain accountability, monitor operational efficiency, identify improvement opportunities, and ensure consistent service delivery across all business functions.
Scheme and Distribution Support
Integration
Introducer and Appointed Representative (AR) onboarding
Governance
Oversight of distribution compliance and service standards
Scalability
Scalable support for growing schemes and portfolios
Looking for a trusted partner to support your claims and insurance operations?
Speak with our team to explore how Bankstone can support your business.